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Outsourcing Contact Center
CREATE CUSTOMERS FOR LIFE!

Why to choose us?

  • When creating and optimizing process, we determine a stable quality level
  • While training and motivating our staff, we create a favorable working environment
  • By automating our activities, we ensure data gathering on all performed activities and their full monitoring
  • By analyzing the gathered data, we formulate recommendations and influence the delivered results.
  • The good performance ensures an increase in income
  • Personal data processing policy
Our history

Why to choose us?

  • When creating and optimizing process, we determine a stable quality level
  • While training and motivating our staff, we create a favorable working environment
  • By automating our activities, we ensure data gathering on all performed activities and their full monitoring
  • By analyzing the gathered data, we formulate recommendations and influence the delivered results.
  • The good performance ensures an increase in income
  • Personal data processing policy

“Viatel” Contact Center is a professional communication center that uses complex solutions in work with customers. When processing requests, the staff supports loyalty and retains customer interest in further cooperation.
The outsourcing contact-center “Viatel” has the fullest opportunity for customer service system organization in any country and region. Any client can make use of our services that will be useful for his company development.
We do our best to provide full customer service by using a high quality telecommunication infrastructure and advanced technical solutions. To become our client, contact our managers by phone or send us request using online form on our site.

Our history

2015 – Switching to another level. Diversification and modernization. Transforming our Call-center into Contact Center. Multi-channel communication. Avaliability 24/7/365.
2014 – Providing services: database creation and update, notification/invitation, technical support, cress-selling, phone surveys, customer retention - in various industries: Telecommunications, Fitness, Micro-financing, Security etc.
2013 – Opening of commercial office in Moscow, Russian Federation. The beginning of collaboration with one of the biggest companies in Russian Federation - Beeline. Providing customer attraction service.
2012 – Establishment of Viatel Call-center: providing customer attraction services to the biggest telecommunication company in the Republic of Moldova.
2011 - Viatel – a project within PfB Collection.

Presentation

SERVICES

HOTLINE

If you want to attract the maximum number of new customers within your advertising campaigns, provide actual information about your products and services at any time, increase your customer’s loyalty, make use of "Hotline" service.
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Informational supprot - hotline

If you want to attract the maximum number of new customers within your advertising campaigns, provide actual information about your products and services at any time, increase your customer’s loyalty, make use of "Hotline" service.

IF during your advertising campaigns the phones are ringing.
IF your customers are complaining that it is hard to reach you by phone.
IF you don’t know how many calls are coming to your number daily or monthly, and you feel as though the communication channel is lacking but indispensable.
IF you don’t know how many calls are missed during lunch time and outside office hours.
IF your managers have to perform the secretarial duties – replying to elementary informative questions instead of consulting on complicated questions.

IF you need feedback communication with consumers and want to monitor the efficiency of your advertising activities.
IF there is the need to decrease the burden of your company’s branches, divisions, sales outlets of which employees have to consult population on simple initial questions.
You need HOTLINE!
Advantages for Hotline:
Receiving the maximum possible number of calls. Your customers will never hear the busy signal.
Full-scale and most precise consultations of operators on your company’s products and services.
Switching to a whole new level of customer service that will result in an increase of customer loyalty and other advantages for image-building.
The hotline will release your company’s managers and specialists from non-core activities such as consulting customers by phone.

FREQUENTLY
ASKED
QUESTIONS



WHERE are we



For more than 8 years, we have been developing, growing and progressing together with our clients and partners. Our major objective is providing our customers with high-quality services. This means that we do our best to make your interaction with all parts of our company as simply and friendly as possible, to promptly respond to your requests, comments and feedback, to provide you with the most advanced services and technologies.

WILL BE GLAD TO SEE YOU AMONG OUR CUSTOMERS!