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Back Office and
Operational Support

Outsourcing routine operational processes helps companies reduce internal workload, improve efficiency, and focus on business development. We provide reliable support for internal processes while complying with project requirements, quality standards, and data confidentiality obligations.

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Входящие обращения

SLA-контроль

Первая линия поддержки

1

Request Processing

We receive, register, and manage requests from customers and partners, ensuring that information is processed correctly and in accordance with the company’s internal procedures.

2

Data Entry and Updating

We work with information systems and databases, ensuring the timely entry of new information, the updating of customer records, and the ongoing accuracy of data.

3

Document Verification

We perform the initial verification of documents and information in line with project requirements, helping reduce processing time and minimise errors.

4

CRM Administration

We keep customer databases up to date, record interaction outcomes, update statuses, and ensure that information is managed correctly within CRM systems.

5

Email Request Handling

We process incoming email enquiries, provide the required information, or route requests to the appropriate departments in accordance with internal procedures.

6

Business Process Administration

We take over repetitive administrative tasks related to customer service and data processing, helping companies scale their operations without increasing internal headcount.

Leadership Team

Every Viatel project is supported by an experienced management team responsible for operational excellence, service quality, recruitment, and continuous project development.

Co-Founder & CEO, Viatel SRL Romania

Olga
Bogatskaya-Jardan

Leads business development in Romania, strategic partnerships, sales, marketing, and international growth.

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CEO, Viatel SRL Moldova

Irina
Shcherban

Oversees daily operations, production management, service quality, workforce performance, and operational efficiency.

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HR Manager

Inna
Deryugina

Responsible for recruitment, onboarding, employee development, and building dedicated teams for each client project.

Corporate trainer / QA specialist

Timur
Topilsky

Responsible for staff training, monitoring the quality of communications and developing customer service standards.

Project Manager, Viatel Moldova

Anna-Maria
Cheban

Coordinates projects in the Moldovan market, oversees the work of teams, monitors operational metrics and ensures client objectives are met.

Project Manager, Viatel SRL Romania

Irina
Arshikhin

Coordinates client projects in Romania, implements processes and monitors compliance with SLAs.

Project Manager, USA Market

Larisa
Adamova

Manages projects for clients in the US and coordinates the operational processes of international projects.

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Let's discuss your business needs

Tell us which business processes you'd like to improve or outsource. Our specialists will evaluate your requirements and recommend the most suitable operating model.