We organise outbound campaigns targeting an existing customer base or a selected audience. Our agents present products and services, identify potential customer interest, perform initial qualification, and transfer sales-ready leads to the sales team. This approach enables companies to test market demand quickly and collect direct feedback.

We run mass and personalised communication campaigns, helping companies keep customers informed about new services, special offers, changes in service terms, technical maintenance, or the status of their requests. Consistent communication strengthens trust in the brand and builds stronger customer relationships.

We conduct telephone and multichannel surveys to assess customer satisfaction, loyalty levels — including NPS and CSAT — service quality, and brand perception.

The resulting data helps companies make decisions based on genuine customer feedback.

We organise campaigns to invite customers and partners to conferences, webinars, presentations, and other events. We contact participants, confirm registrations, send reminders, and manage communication until the event begins, helping improve attendance and audience engagement.

We help companies bring new products and services to market quickly. Through the contact centre, we inform the target audience, explain the benefits of the offer, answer questions, and collect initial feedback, allowing the company to evaluate customer interest more efficiently.

Viatel Moldova

Viatel Romania