We organise outbound campaigns to sell products and services to existing and prospective customers. Our agents deliver the initial presentation, identify customer needs, answer key questions, and generate interest in the offer. Where necessary, qualified prospects are transferred to the company’s sales manager for further follow-up.

We process inbound and outbound leads, assessing their level of interest and fit with the target audience. We clarify customer needs, collect the required information, and transfer only qualified opportunities to the sales team for the next stage of the process.

We manage the scheduling of meetings between prospective customers and company representatives. We agree on a convenient time, confirm attendance, and send reminders. This enables sales professionals to focus on negotiations and closing deals.

We respond promptly to enquiries received through websites, advertising campaigns, social media, and other channels. We advise customers, clarify their requests, and provide the sales team with complete and structured information for further follow-up.

We work with the existing customer base, offering additional products, services, and upgraded packages. A personalised approach helps increase the average transaction value, improve customer lifetime value, and strengthen long-term relationships.

We maintain communication after the initial contact by providing additional information, sending proposals and presentations, answering questions, and supporting the customer through the decision-making process. Consistent follow-up helps prevent promising opportunities from being lost and improves sales conversion.

Viatel Moldova

Viatel Romania