Customer Reactivation

Re-engaging an existing customer often requires significantly fewer resources than acquiring a new one. We help companies reconnect with inactive customers, rebuild their interest, and create the right conditions for renewed cooperation.

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Входящие обращения

SLA-контроль

Первая линия поддержки

1

Customer Base Reactivation

We conduct outbound campaigns targeting customers who have stopped using the company’s services or have not interacted with the business for an extended period. We identify the reasons for reduced activity and assess the customer’s willingness to return.

2

Re-establishing Communication

We build a respectful dialogue with the customer, helping restore trust in the company and identify the changes required to renew the relationship.

3

Analysis of Reasons for Inactivity

We collect and analyse information about why customers left, providing the company with useful data to improve its products, services, and customer interaction processes.

Leadership Team

Every Viatel project is supported by an experienced management team responsible for operational excellence, service quality, recruitment, and continuous project development.

Co-Founder & CEO, Viatel SRL Romania

Olga
Bogatskaya-Jardan

Leads business development in Romania, strategic partnerships, sales, marketing, and international growth.

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CEO, Viatel SRL Moldova

Irina
Shcherban

Oversees daily operations, production management, service quality, workforce performance, and operational efficiency.

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HR Manager

Inna
Deryugina

Responsible for recruitment, onboarding, employee development, and building dedicated teams for each client project.

Corporate trainer / QA specialist

Timur
Topilsky

Responsible for staff training, monitoring the quality of communications and developing customer service standards.

Project Manager, Viatel Moldova

Anna-Maria
Cheban

Coordinates projects in the Moldovan market, oversees the work of teams, monitors operational metrics and ensures client objectives are met.

Project Manager, Viatel SRL Romania

Irina
Arshikhin

Coordinates client projects in Romania, implements processes and monitors compliance with SLAs.

Project Manager, USA Market

Larisa
Adamova

Manages projects for clients in the US and coordinates the operational processes of international projects.

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Let's discuss your business needs

Tell us which business processes you'd like to improve or outsource. Our specialists will evaluate your requirements and recommend the most suitable operating model.