+373 22 88 60 20
+373 22 88 60 20
Back Office and
Operational Support
Outsourcing routine operational processes helps companies reduce internal workload, improve efficiency, and focus on business development. We provide reliable support for internal processes while complying with project requirements, quality standards, and data confidentiality obligations.
Book a consultation
Входящие обращения
SLA-контроль
Первая линия поддержки
1
Request Processing
We receive, register, and manage requests from customers and partners, ensuring that information is processed correctly and in accordance with the company’s internal procedures.
2
Data Entry and Updating
We work with information systems and databases, ensuring the timely entry of new information, the updating of customer records, and the ongoing accuracy of data.
3
Document Verification
We perform the initial verification of documents and information in line with project requirements, helping reduce processing time and minimise errors.
4
CRM Administration
We keep customer databases up to date, record interaction outcomes, update statuses, and ensure that information is managed correctly within CRM systems.
5
Email Request Handling
We process incoming email enquiries, provide the required information, or route requests to the appropriate departments in accordance with internal procedures.
6
Business Process Administration
We take over repetitive administrative tasks related to customer service and data processing, helping companies scale their operations without increasing internal headcount.
Leadership Team
Every Viatel project is supported by an experienced management team responsible for operational excellence, service quality, recruitment, and continuous project development.
Co-Founder & CEO, Viatel SRL Romania
Olga
Bogatskaya-Jardan
Leads business development in Romania, strategic partnerships, sales, marketing, and international growth.
LinkedIn Submit a proposal
CEO, Viatel SRL Moldova
Irina
Shcherban
Oversees daily operations, production management, service quality, workforce performance, and operational efficiency.
LinkedIn Submit a proposal
HR Manager
Inna
Deryugina
Responsible for recruitment, onboarding, employee development, and building dedicated teams for each client project.
LinkedIn
Corporate trainer / QA specialist
Timur
Topilsky
Responsible for staff training, monitoring the quality of communications and developing customer service standards.
LinkedIn
Project Manager, Viatel Moldova
Anna-Maria
Cheban
Coordinates projects in the Moldovan market, oversees the work of teams, monitors operational metrics and ensures client objectives are met.
LinkedIn
Project Manager, Viatel SRL Romania
Irina
Arshikhin
Coordinates client projects in Romania, implements processes and monitors compliance with SLAs.
LinkedIn
Project Manager, USA Market
Larisa
Adamova
Manages projects for clients in the US and coordinates the operational processes of international projects.
LinkedIn
Contact Viatel
Let's discuss your business needs
Tell us which business processes you'd like to improve or outsource. Our specialists will evaluate your requirements and recommend the most suitable operating model.
We treat every customer interaction as if it were our own, because delivering exceptional customer service and sales support is our business.
Viatel Romania
+40 773 399 658
Home
Business Solutions
How We Work
About Us
Insights
Careers
For any questions regarding the processing of personal data, as well as for exercising your rights related to personal data protection, you may contact the Data Protection Officer of Viatel S.R.L.

You can contact the Data Protection Officer using any of the following methods:
by e-mail: date.personale@viatelbpo.com
at the Viatel S.R.L. office address: MD-2071, Republic of Moldova, Chișinău Municipality, 75 Alba Iulia Street, 7th floor